At wrapbase, our goal is simple: create an incredible customer experience from start to finish.
If plans change or something doesn't feel right, just reach out. We're always happy to help and will work with you to find the best solution.
You may cancel your wrap request at any time before an installer is assigned and an installation date is scheduled.
At this stage, no materials or labor have been committed, so cancellation is straightforward.
Before Scheduling
If you cancel before an installer is assigned and a date is scheduled, your deposit is fully refundable.
Refunds are typically processed within 5–10 business days to the original payment method.
After Scheduling
Once an installer is assigned and an installation date is scheduled, materials and installation time are reserved for your vehicle.
At that point, deposits are generally non-refundable, since production and scheduling commitments have begun.
After Installation Begins
Once installation has started, the project is already in progress and refunds are no longer available.
Vehicle wraps require vehicle-specific materials and custom preparation.
Once materials have been ordered, cut, or prepared for your project, those costs cannot be recovered. Because of this, refunds are typically not available once production has begun.
Policies help us keep projects running smoothly, but our priority is always a great experience.
If you have questions, need to reschedule, or something unexpected comes up, reach out. We'll always do our best to help.
To request a cancellation or refund, email:
support@wrapbase.com
Please include your order number and a short note about your request. Our team will respond within 1–2 business days.